Help Centre
Answers from the editorial desk.
Short, honest answers to the questions readers ask most. If you can't find what you need here, a reply to info@irvingbooks.com usually lands the same business day.
- Questions answered
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- Topics covered
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Find the answer fast.
Topic
Ordering & accounts
No — guest checkout is available. An account helps you track orders, download digital purchases and view your history.
Go to My Account in the header. Choose Register or Lost your password? and follow the email prompts.
If your order hasn't shipped, email info@irvingbooks.com with your order number as soon as possible.
Yes — add it in the Order notes field at checkout. We don't include pricing in the parcel.
Clear your browser cache, try a different browser, and disable ad blockers or browser extensions. If the problem persists, contact support via chat with a description of the issue.
Email or chat us with the items you want. Our team will create the order manually and send you a secure payment link.
Topic
Payments & currency
Major credit and debit cards and PayPal at checkout. A buy-now, pay-later option may appear for eligible baskets.
Yes — use the currency selector on the site. Your card issuer sets the final exchange rate.
VAT is applied where required and shown at checkout. Reply to your order email to request a VAT invoice.
Disable ad blockers, clear your cache and try a different page. If the problem persists, log in or contact support.
Topic
Editions & collectors
Yes — collector editions offered on our site are individually signed.
Signatures are logged internally. Add a note at checkout to request a simple COA with your order.
Usually a premium cloth or hardback binding, often with a protective slipcase, restored photo sections on heavy stock, and a signature.
Store upright, out of direct sunlight; avoid humidity swings; dust with a clean, lint-free cloth.
Publication has been delayed. Three manuscript versions are being combined with an editor. Current estimate: mid-2026.
Topic
Pre-orders & stock
Reserve a title before its release. Items ship on availability. Mixed orders may ship together unless you request split shipment (additional postage applies).
Use the "Email me when available" button on the product page, or contact us. Some editions return in limited quantities.
Yes — see our Buyback Programme for criteria and how to submit details.
Topic
Shipping worldwide
Yes — worldwide. Orders typically dispatch same or next business day. Delivery times vary by destination and carrier.
When your order ships you'll receive a dispatch email with a tracking link.
International customers may be charged duties or taxes by local authorities. These are not included at checkout.
Items are combined where practical to reduce postage and packaging costs.
We'll contact you to arrange re-shipment (extra postage charged) or a refund minus original shipping once items are received.
Contact your local sorting office. The parcel may require customs clearance payment.
We're a small family operation and cannot always match large retailers' speeds. High demand periods and stock availability can cause delays.
Orders are split between warehouses based on stock location and proximity to your address. Some books are print-on-demand and take longer.
Signed and collector editions are wrapped in protective materials and shipped in rigid packaging or boxes to minimise transit damage.
Topic
Returns & refunds
Email info@irvingbooks.com with your order number and clear photos of the damage. We'll arrange a replacement or refund.
A book that has minor cosmetic flaws not affecting readability — often discounted.
We accept returns within 30 days of delivery for eligible items, unused and in original packaging.
Downloadable products, gift cards, and items listed in the full return policy are not returnable.
Email your order number. Customers typically pay return postage unless the error was ours.
Refunds are processed after inspection and issued to the original payment method. Banks typically take several business days.
Items are replaced if defective or damaged — email us with order number and photos.
Topic
Discounts & rewards
Yes — email a valid student ID photo to info@irvingbooks.com for 30% off select titles (typically slightly imperfect stock). See Student Discount.
Yes — join our Rewards Scheme to earn stamps on purchases and receive vouchers and member-only offers.
Topic
Digital downloads
In your order email and under My Account → Downloads.
Check the download page for any limits or expiry details. Save backups to your device.
Check your device supports the file type (ePub, PDF, MP3). If it should work, email support with the file you're opening.
Topic
Wholesale & rights
Yes — worldwide. Orders typically dispatch same or next business day. Contact us for wholesale pricing.
Contact us — dispatches include a tracking link, usually sent within two business days.
Email info@irvingbooks.com with details of the material and intended use.
Still can't find what you need?
Every email reaches a real editor in London — not a ticketing queue. We reply inside 24 business hours.